FAQ

To ensure availability, we recommend booking your tour at least two weeks in advance. However, we strive to accommodate last-minute requests whenever possible.

As a boutique company committed to personalized service, we aim to respond to all inquiries promptly. If you haven't heard from us within 24 hours, please check your spam folder or send us a gentle reminder.

Absolutely! While our experiences are crafted for adults, children are more than welcome. Please inform us in advance about the number and ages of the children joining the tour so we can make appropriate arrangements.

We offer tours throughout the day to suit your schedule. For those with flexibility, we suggest starting morning tours around 9:00 AM and afternoon tours by 2:00 PM. Ultimately, we'll tailor the tour timing to your preferences.

The duration of our tours depends on your chosen itinerary. We offer flexibility to accommodate your needs, with itineraries crafted from our list of suggested destinations.

Each tour is customized to your interests, ensuring a unique experience. We design itineraries that highlight distinctive activities and authentic cultural insights. You can refer to our "Most Popular Attractions" page for ideas or explore our "Suggested Tours" to help shape your journey.

We provide pick-up and drop-off services at your hotel, residence, or any specified location. Depending on the distance, an additional fee may apply.

The level of physical activity is tailored to your comfort. Once you've selected your itinerary, we'll inform you about any walking involved and adjust the tour accordingly.

Yes, all our tours are exclusively private, ensuring that only your party participates.

Shopping stops are not included unless specifically requested. However, we're happy to pause for drinks or snacks at your convenience.

Our tours are primarily conducted in English. Upon request, we can also offer tours in Dutch and Spanish.

Our guides are certified locals, many with university educations, bringing a wealth of knowledge to your experience.

For groups of up to 3 people, your guide will also serve as the driver. Larger groups may require an additional driver and a bigger vehicle, which could incur a surcharge covering both.

We utilize climate-controlled SUVs for groups of up to 3 people. Groups of up to 5 will travel in a minivan or van (with a $150 surcharge). For groups larger than 5, we provide customized pricing.

While we specialize in small group experiences, we can cater to groups of up to 50 upon request.

Walkers and strollers are welcome. However, please note that our vehicles are not wheelchair accessible.

Currently, we do not offer infant car seats.

Our pricing is based on a three-hour minimum for groups of up to three people. This includes a professional guide, vehicle, fuel, complimentary Wi-Fi, bottled water, and applicable taxes. Meals, drinks, admission fees, event tickets, and gratuities are not included. For larger groups, we are happy to provide a customized quote.

To secure your tour, we require a deposit of $150 for a full-day tour ($100 for 3-4 hour tours). This deposit is non-refundable. The remaining balance is due one week before your tour date.

Cancellations made up to 48 hours before the tour receive a 50% refund. Within 48 hours, payments are non-refundable, except in cases of severe weather (rain is not considered severe), where a 25% refund of the total fee is provided. If you have any additional questions not addressed here, please feel free to contact us.